Solutions for Enhanced Retail Communication and Security Processes
Benefitting Customer and Employee Retail Experiences with the Latest Technologies
As an industry that relies on creating a positive customer experience, a business radio solution (BRS) in retail is a small implementation that can make a massive difference. CSE Crosscom’s range of easy-to-use radio devices, related products and accessories allow users to focus their time on customer service, operate through and beyond standard retail shifts with 18-hour battery performance, integrate with a business’s existing CCTV for better staff safety – and more.
CSE Crosscom is a national vendor of communications technology. Maintenance, repairs and additional services are also managed Australia-wide, meaning customers are able to receive a scalable, end-to-end solution that suits unique operating requirements.
Outcomes of an Integrated Radio Solution in Retail
The use of a business radio solution in retail operations has benefits for both employers, employees, and customers, including:
Adjust to Demands
When demands for additional services or checkouts increase, seamlessly adapt using CSE’s business radio solutions to mobilise staff.
Greater efficiencies and coordination for stock filling process. Manager and filler communications to prioritise efforts.
Casual Staff Training
During peak periods where casual staff requirements increase, provide them with the team’s support and quick Q&A using CSE’s BRS.
Reduce Noise Pollution
Seamless, direct communication between staff reduces need for use of a PA system. Personnel channel accessibilities can be adjusted so that internal communications are less cluttered.
‘Man down’ feature ensures worker safety in the event they have suffered a fall or accident by dispatching an alarm to the appropriate operator group when the device detects lack of movement, horizontal tilt, or both.
Radio alert capabilities and having radios on staff can act as a physical deterrent.
Increases ability to locate staff members in larger facility spaces through radio contact, significantly reducing man hours.
Outcomes of Body Worn Cameras to Enhance Retail Worker Security
Various roles in the retail industry can pose a combination of health and safety hazards, particularly in terms of undertaking physically demanding tasks, through to the increased risk of violence and harassment that stems from working in a publicly accessible environment.
Employees can protect their people and promote a safety-first approach to their operations through use of body-worn cameras for all staff. Benefits include:
Product Quality for Increased Performance
Customisable & fully integrated enterprise mobile video solution with full 720p HD video recording, 3 hours continuous recording capability.
Body worn cameras can seamlessly integrate with existing CCTV – increasing facility security and providing footage from a first-person perspective if an incident is recorded. The footage from body worn cameras also has Wi-Fi streaming capabilities.
Non-intimidating design of the camera, which incorporates an area for an employee to input a name badge and company logo.
Remote alarm activation allows employees to notify other staff in case of emergency – perfect for incident management and response.
Unlicensed or Licensed – which Retail Radio Solution is Best for me?
Licensed Radio (CLPe Analogue Series) Benefits and Features
Compact, durable design IP54 and Military standard 810 rated – able to survive dust, shock, extreme temperatures, and water
PTT functionality with easy-use button
Up to 18-hour battery life, well able to last the duration of an average shift
Escalate call feature enables important alerts or calls to be initiated immediately in high-risk situations for better safety in critical incident scenarios
Up to 8 private channels available giving capability to divide team radio communications into roles, keeping workers focused on their operations
Privacy codes can be applied to channels to protect communications from neighbouring groups
License FREE Radio (DLR Digital Series) Benefits and Features
Up to 6 channels with extended range – up to 300K square feet retail, or 20 floors*
14 hours continuous battery life
Accessories available for the License free radio range
Private reply – speak to a specific member of your team and return to home channel once conversation ends
Paging functionality to get all available staff on board